Frequently Asked Questions
Candles
DinArt Candles uses plant-based waxes, a natural renewable resource, free of animal derivatives and not tested on animals. Our coconut soy wax is non-toxic, biodegradable, and clean burning
Each fragrance oil contains no phthalates, parabens, and is vegan and cruelty-free.
Crafted from fruit trees, our wooden wicks are eco-friendly and clean burning. They create a fast burn pool for optimal fragrance throw. When lit, they produce a satisfying crackling sound and minimal carbon residue.
Our candles candles burn for 50 hours
The best way to make your candle last is to:
- Blow it out only after it reaches a full melt pool (once the wax melts to the glass edge)
- Burn it for no more than 4 hours at a time
- Keep the wax free of debris
- Trim the wick to ¼” ( 4-5 mm ) before each lighting
Make sure to burn your candle on a stable, heat-safe surface away from drafts and flammable materials. When it's burning, keep your candle in sight, away from children and pets. During use, the glass may become warm so allow it to cool before handling it.
Reed Diffusers
Vegan-friendly diffuser base ensures you can create a perfect atmosphere while being eco-conscious. It's expertly designed to boost scent dispersion while remaining safe, free from parabens and phthalates.
Our reed diffusers contain the same fragrance oils found in our candles, ensuring they are equally safe.
Our reed diffusers typically last between 4 - 6 months, with the possibility of lasting up to a year in certain situations.
- Insert the reeds into the bottle, making sure they are fully submerged in the oil. More reeds, more scent!
- Allow the reeds to absorb the oil for at least an hour, or until they are saturated.
- Turn the reeds upside down, so the dry ends are now in the oil.
- Place the bottle in a safe location where the fragrance can be appreciated
- Prevent direct placement of diffuser on surfaces to avoid potential spillage damage to furniture
General Information
Every product is handcrafted in Surrey, BC
We have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at dinartcandles@gmail.com.
Items sent back to us without first requesting a return will not be accepted.
We do not offer refunds on sale items or reed diffusers, due to product's nature.
We process orders within 1-3 business days. Shipping times are between 1-5 business days in Canada and 5-7 business days in the USA